Detailed Review of TonyBet Customer Support
TonyBet Casino and Sportsbook are not only about placing bets and playing games but also about providing support when needed. Players from Ontario can choose between several ways of contacting this gambling operator.
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How to Contact TonyBet Customer Support?
TonyBet focuses on making support as user-friendly as possible, so Canadians can use the following methods to reach support agents:
- Live Chat: find it conveniently located in the bottom-right corner. Just click or tap the magenta icon, and you’ll launch the chat window.
- Email: Simply send an email to [email protected] from your Gmail, Outlook, or whichever provider you are using.
- Online Form: It is similar to email and works in the same way. The main difference is that you sent the message directly from the TonyBet platform.
Is There a Phone Number You Can Call?
Currently, there is no TonyBet contact number you can call to reach customer support. Although some players from Ontario might see this as a downside, live chat is much better.
Here’s a quick comparison:
- Live chat is completely free, while casino phone numbers are rarely toll-free.
- Live chat provides instant support, while when making a call, you’ll probably have to wait to get in touch.
- When using live chat, all correspondence is saved and easily accessible.
Rely on the Live Chat
When your favourite TonyBet live game won’t load, or you are not sure if your deposit has been processed, it is the right time to use the live chat feature. It takes only a couple of clicks and a few seconds to get connected to an agent.
Live chat is available in multiple languages, including English and French. You must enter your name and email before you can send a message, but you can use the chat even before you sign up.
What About Email Support?
TonyBet email is a popular alternative to live chat. Although agents may need up to 24 hours to provide an answer, it is still in high demand. Why? It enables you to send as many attachments as necessary, and you may enter as many details as necessary. Also, some players prefer to use it when playing in the TonyBet app.
Average Waiting Time at TonyBet
When players look for answers, they are often stressed and frustrated. TonyBet makes the entire process easier and more bearable by granting reasonable response times:
- Live chat agents take only a minute to get in touch. In most cases, they’ll provide you with an answer right away. When they have to double-check, you’ll experience a five-minute waiting time tops.
- Email and contact forms may take a bit longer, up to 24 hours. We recommend you describe your issue as best as possible to avoid any follow-up questions and speed things up.